We provide training to familiarize your employees with the new system. Because they get used to working with the system during training, your employees gain confidence to work with the system once it goes live.
SLA (Service Level Agreement)
We provide regular maintenance according to a mutually agreed upon SLA. When drawing up the SLA, we indicate what it entails and what the costs are, and you’re made aware of our response time and how we deal with adjustments in the current environment. In this way, both parties enter into the agreement with clear expectations.